March 10th, 2022 11:51 AM by Shawn Smith NMLS#863501
As mortgage lenders, we focus on what we do best: making mortgage loans to homeowners like you.After your loan closes, it’s not uncommon that we will hand off the servicing of your loan – payment collection, escrow account management, tax documentation, and similar activities – to another company that does these things best.If that happens, you will receive a letter from us to let you know, and you will ALSO receive a letter from the company that will now service your loan.This is important, and to be safe, NEVER make a payment to another company unless you’ve also heard from us to verify the transfer of servicing first.Going forward, your servicer will be able to answer any questions about collecting payments and managing your escrow account for taxes and insurance. We will continue to be available to assist you or any referrals you send our way with new home financing needs. We’re always happy to help.Once again, we thank you for your business and wish you all the best!
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